Frequently Asked Questions
Find quick answers to common questions about shipping rates, tracking, and GCC delivery times.
Same Day Delivery is available in major cities (Riyadh, Jeddah, Dammam, Dubai, Abu Dhabi) when orders are booked before the daily cutoff time (usually 14:00). Packages are delivered by 20:00 the same evening.
GCC Express covers inter-country shipping across all 6 GCC member states: Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, and Oman. Delivery takes 1–3 business days between capital cities.
You can enter your 12-character consignment reference (e.g. ZC9482014821) into the tracking widget on our homepage or tracking page for instant, real-time updates.
Yes! Cash on Delivery is available for domestic shipments within Saudi Arabia and the UAE.
My Box is a flat-rate parcel delivery service for items between 1kg and 30kg, offering reinforced protective packaging and priority handling.